Privacy Policy | SIGA Glass Shades

1. Who is responsible

This website is operated by Zibo Siga Glass Co., Ltd. (the "Company", "we", "us"), trading as SIGA Glass Shades, at No. 9 Shantou Road, Boshan District, Zibo City, Shandong Province, China. We decide how and why your personal information is used. Contact: james@sigaglassshades.com.

2. What we collect

What you give us: your name, company, work email, phone or WhatsApp number, country, and the details of your project, including drawings, photos and files you upload or send.
Business records: quotes, orders, invoices, payment and shipping details for the orders we make for you.
Technical data: IP address, browser type, device and pages visited, recorded by our web server and by the tools we use to run the site.

We do not ask for sensitive personal information, and we ask you not to send it.

3. How we use it

To answer your inquiry, prepare quotes, make samples and fulfil orders.
To invoice you, collect payment and keep business and tax records.
To arrange shipping with your forwarder or one we introduce.
To keep this website secure and working, and to understand how it is used.
To contact customers we have worked with about our products. You can opt out at any time.
To meet legal obligations and to protect our rights.

4. Our legal basis

We handle personal information where it is needed to take steps at your request or to perform a contract with you, where we have a legitimate interest in running and securing our business, where the law requires it, or where you have given consent. We act in line with applicable law, including the Personal Information Protection Law of the People's Republic of China, and, where it applies to you, the GDPR.

5. Who we share it with

We do not sell your personal information. We share it only as needed with:

service providers that host this website, provide email, messaging (such as WhatsApp), file storage and analytics;
freight forwarders, couriers and banks involved in your order or payment;
professional advisers, such as accountants and lawyers;
authorities, where the law requires it.

Providers may act only on our instructions and for these purposes.

6. Where it is processed

We are based in China, so your information is processed in China and may be handled by providers in other countries. If you contact us from outside China, you understand that your information will be transferred to China. We take steps to protect it as described below.

7. How long we keep it

We keep inquiry information for up to three years after our last contact with you. We keep order, invoice and payment records for as long as the law requires. We then delete or anonymise the information.

8. Security

We use reasonable technical and organisational measures to protect personal information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Your rights

Depending on where you live, you may ask us to give you access to your personal information, correct it, delete it, restrict or stop our use of it, or give it to you in a portable form. You may withdraw consent at any time. To exercise a right, email james@sigaglassshades.com. We may need to verify your identity first. You may also complain to your local data protection authority.

10. Cookies

This website uses only the cookies and similar technologies it needs to work. If we add analytics or marketing cookies, we will tell you here and ask for consent where the law requires it. You can block cookies in your browser settings.

11. Children

This website is for businesses and is not directed at children. We do not knowingly collect information from children.

12. Other websites

Links to other sites, such as WhatsApp, lead to services with their own privacy policies. We are not responsible for them.

13. Changes

We may update this policy. The date at the top shows the latest version. Continued use of the website after a change means you accept the updated policy.

14. Contact

Questions about this policy: james@sigaglassshades.com, WhatsApp +86 186 5336 9950. See also our Terms and Conditions.